Gaya APA
Tjiptono, F., Chandra, G.
(2005).
Service, Quality & Satisfication
.
Yogyakarta:
PENERBIT ANDI.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality & Satisfication".
Yogyakarta:
PENERBIT ANDI,
2005.
Book.